Store Policies


    Shipping & Delivery

    All orders placed at are eligible for free UPS Ground shipping in the contiguous United States.  Shipments to Hawaii and Alaska will cost $55. Shipping to Canada will cost $75.

    We are a small company that hand makes each of our products.  Stock items usually ship within five business days.  Custom Saddle pads may take up to three weeks to ship.

    Shipping restrictions

    If you have any shipping restrictions, such as shipping to certain countries or PO boxes, you will want to display them here. Sometimes, state legislation may prevent some products from being shipped to certain locations. Be very clear on what restrictions exist and who is impacted by them.

    Missing or lost package

    *Claims for packages marked "delivered" must be filed after 5 days and before 15 days from the date the package was marked "delivered." Claims for packages presumed to be lost (where the status is not "delivered") must be filed after 7 days (20 days for international) and within 30 days from the last checkpoint.

    International shipping

    We NOW ship to Canada. We do not offer any other international shipping at this time. 

    Privacy & Security

    Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. This notice applies to all information collected or submitted on the website. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages include but are not limited to: Name, Address, Email address, Phone number, Credit/Debit Card Information. Because we value your privacy we have taken the necessary precautions to be in compliance with applicable state and federal laws. We therefore will not distribute your personal information to outside parties without your consent.

    Warranties & Returns

    We hope you love what you ordered. But in case you don't, we offer a 35-day money back guarantee on all Impact Gel Equine Saddle Pads purchased directly from us; new or used! If you are not satisfied you can return your saddle pad within 35 days of the purchase date and receive a full refund (less shipping and handling). Please note Custom Saddle Pads, Previously Loved Pads, and some accessories are FINAL SALE and can not be returned.

    To start your return process go to  It can be found at the top of the page or simply scroll to the bottom of any page on our website. It can take up to 4 business days to process your return. Once we issue you a refund you will be contacted via email regarding your refund. It may take 2-3 business days for your bank establishment to show your refund.

    Our return address:

    Impact Gel

    Returns Department 

    15833 W Judd St

    Ettrick, WI 54627

    Impact Gel Saddle Pad / Motorcycle Seat 6 Month Warranty

    Our liability is limited exclusively to the replacement, repair or refund of the product as determined by Impact Gel. In no event will Impact Gel be held liable for any direct or indirect, incidental or consequential damages. This product is solely warranted by Impact Gel against workmanship defects for a period of six months from the original date of purchase. Normal wear and tear, improper handling or accidental damage are expressly excluded under this warranty.  There will be limited warranty for any customization products.  Any previously loved products will not be warranted. 

    Impact Gel's manufacturer warranties only apply to items purchased from Impact Gel authorized retailers. We do not warrant used or refurbished products purchased from third-parties. Any alterations done onto any products will result in voided warranty.  Proof of purchase may be required to process any warranty claim or return.  Contact the store from which you purchased your Impact Gel saddle pad should you wish to pursue a warranty claim.

    Ordering & Customer Accounts

    Ordering from the Impact Gel website is easy and convenient. Customer accounts are not required to place an order but are highly recommended. Customer accounts on the Impact Gel website make future ordering easier and allow users to view order history and maintain up-to-date account information. Impact Gel does not provide any functionality for non-registered customers to view, modify, edit or reverse any order nor to view, modify or verify any personal information. This functionality is provided for registered customers but is not guaranteed as the functionality is dependent on a number of factors that may be outside of Impact Gel's control such as payment gateway authorization. Customers that have lost access to their account may attempt to recover the account using Impact Gel's password recover feature. In the failure of recovery, Impact Gel customer service may be contacted to reset the account.

    Payment, Pricing & Promotions

    All payments on the Impact Gel website are processed by a third-party payment gateway. Impact Gel provides secure connections to the payment gateway's servers and only warrants customer payments and information for faults that may occur due to Impact Gel's encryption or server malfunction. Impact Gel is not liable for any loss or damages resulting from faults caused by the third-party payment gateway. Pricing and promotions are at the sole discretion of Impact Gel and may be changed or discontinued without notice. Impact Gel is not required to honor any pricing or promotions that are conducted by its authorized dealers nor that may have been the cause of errors such as a misprinted ad. Promotions that require a code to be entered on the Impact Gel website upon checkout are not required to be honored if the code is unknown to the customer or was failed to be entered at time of checkout.

    Legal Notices


    The entire Impact Gel team has made every effort to assure the accuracy of all information on the Impact Gel website. We reserve the right to correct any errors, whether in pricing, description, specification, etc. All prices and specifications are subject to change without notice. Some prices may be subject to quantities on hand and availability. All content appearing on the Impact Gel website is the property of IG HOLDINGS LLC and all rights are reserved. As a user of the Impact Gel website you are authorized only to view, copy, print and distribute this content so long as the content is used for informational purposes only and the content includes the following copyright notice: Copyright © 2010-2015 IG HOLDINGS LLC. All Rights Reserved.


    All brand, product, service, and process names appearing on this Web site are trademarks of their respective holders. Reference to or use of a product, service, or process does not imply recommendation, approval, affiliation, or sponsorship of that product, service, or process by Impact Gel. Nothing contained herein shall be construed as conferring by implication, estoppel, or otherwise any license or right under any patent, copyright, trademark, or other intellectual property right of Impact Gel or any third party, except as expressly granted herein.

    Terms of Use

    We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order. We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order. We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties. We use non-identifying and aggregate information to better design our website and to share with advertisers. For example, we may tell an advertiser that X number of individuals visited a certain area on our website, or that Y number of men and Z number of women filled out our registration form, but we would not disclose anything that could be used to identify those individuals. We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses. Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites. To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online. Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 13, and no part of our website is structured to attract anyone under 13. You can access all your personally identifiable information that we collect online and maintain by going to the "My Account" section of the website. To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections. By using our site, you consent to our privacy policy.