Shipping policy

Shipping costs

All orders placed at impactgel.com are eligible for free UPS Ground shipping in the contiguous United States.  Shipments to Hawaii and Alaska will cost $40.

We are a small company that hand makes each of our products.  Stock items usually ship within five business days.  Custom Saddle pads may take up to three weeks to ship.

Shipping restrictions

If you have any shipping restrictions, such as shipping to certain countries or PO boxes, you will want to display them here. Sometimes, state legislation may prevent some products from being shipped to certain locations. Be very clear on what restrictions exist and who is impacted by them.

Missing or lost package

Impact Gel is proud to partner with Route, the leader in package protection and tracking solutions. By selecting Route+ at checkout your order will be protected from damage, loss*, or theft. In the unfortunate case that your order never comes or is broken upon arrival, you can easily file a claim with Route and receive a replacement or be fully reimbursed. We are excited to offer this service to you and we highly recommend you use Route+ package protection at checkout.

*Claims for packages marked "delivered" must be filed after 5 days and before 15 days from the date the package was marked "delivered." Claims for packages presumed to be lost (where the status is not "delivered") must be filed after 7 days (20 days for international) and within 30 days from the last checkpoint.

If you have chosen note to purchase route insurance you will need to file a claim with UPS using your tracking number.

International shipping

We do not offer international shipping at this time.